baja baji's Privacy Policy
This policy explains in detail how important your personal information is to us. We have a responsibility to be transparent about what data we collect, why we collect it, and how we keep it safe.
This Privacy Policy ("Policy") describes how personal information of users of the baja baji platform and its related services ("Services") is collected, processed, used and stored. By creating an account on this site or starting to use the Services, you agree to the terms of this Policy. Alongside reading this Policy, you are advised to review our Terms and Conditions, as both documents together form the overall framework of our Services.
1. Data Collection
baja baji collects information from its users in two main ways — information you provide directly and information collected automatically. When you register, make a deposit, or contact the support team, you provide certain information directly.
1.1 Information You Provide Directly
Your information is collected in the following situations:
- During account registration: full name, date of birth, email address, mobile number.
- During identity verification: details from your National ID or other government-issued identity document.
- During transactions: bKash, Nagad or Rocket account numbers and transaction details.
- During support requests: any information you provide via live chat or email.
1.2 Automatically Collected Information
When you browse our platform or use the app, some information is collected automatically:
- Device information: device model, operating system, browser type and version.
- Network information: IP address, internet service provider name.
- Usage information: time spent on each page, games played, betting history.
- Information from cookies and similar technologies (see Section 7 for details).
We do not knowingly collect information from anyone under the age of 18. You must be at least 21+ to use baja baji's services.
2. Purpose of Using Your Information
baja baji uses your information only for specific and legitimate purposes. Clarifying the purpose before processing any data is part of our policy.
| Purpose | Description |
|---|---|
| Account Management | Handling registration, login verification, password recovery and account security. |
| Transaction Processing | Completing deposits and withdrawals, preventing fraud and ensuring financial security. |
| Service Improvement | Identifying technical issues on the platform, planning new features and improving user experience. |
| Customer Support | Resolving your questions and complaints in a timely manner and monitoring support quality. |
| Responsible Gaming | Identifying unusual betting patterns and providing assistance to users when needed. |
| Marketing Communications | Sending promotional offers and updates with your consent — this can be stopped at any time. |
We never sell your information to third parties or share it with advertising networks. The legal bases for processing information are contractual necessity, legal obligations and consent you have given.
3. Sharing and Disclosure of Information
baja baji may share information with third parties in limited and specific circumstances. In such cases we always maintain a high standard of data protection.
3.1 Service Partners
We work with certain trusted service partners for payment processing, technology infrastructure and fraud prevention. These partners receive only the information necessary to carry out specific tasks and may not use it for any other purpose. They are bound by strict confidentiality agreements with us.
3.2 Legal Obligations
We may be required to provide information to the relevant authorities in response to a court order, government directive or legal investigation. In such situations we disclose only the minimum information necessary.
3.3 Fraud and Security
If account fraud, money laundering or any other illegal activity is suspected, the relevant agencies may be given the necessary information. This is done in the interest of the security of all users.
Without your explicit consent, baja baji never transfers your personal information to third parties for marketing or advertising purposes.
4. Storage of Information and Retention Period
We retain your information only for as long as it is needed to provide the Services or to meet legal obligations.
4.1 Retention Period
- Account information: for the full period the account is active and, after closure, for the period required under applicable law.
- Financial transaction records: retained long-term as required by law.
- Communication records: support requests and chat logs are kept for a limited period.
- Browsing information: technical logs are generally deleted automatically after a short period.
4.2 Data Deletion Requests
If you wish to close your account and have your stored information deleted, you can contact our support team. However, information that falls under legal obligations must be retained until the specified period has ended.
5. Data Security Measures
To ensure the security of your information, baja baji has put in place industry-standard technical and organisational measures. Our security framework is continuously reviewed and updated.
5.1 Technical Security
- SSL/TLS encryption: all communication between your browser and our servers is encrypted.
- Database encryption: stored sensitive information is protected through encryption.
- Two-factor verification (OTP): an additional verification step for login and important transactions.
- Firewall and intrusion detection systems are actively maintained.
- Regular security testing and vulnerability assessments.
5.2 Organisational Security
- Only authorised staff can access specific data.
- Staff receive regular data protection training.
- Detailed logs of data access are kept and reviewed regularly.
Complete security of data transmission over the internet cannot be guaranteed, but we follow the highest industry standards to protect your information. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
6. User Rights
As a user of baja baji, you have certain important rights over your own information. We respect these rights and are committed to responding to your requests.
6.1 Right to Access Information
You may ask at any time what information we hold about you. If you submit a request through the support team, we will provide a summary of your information.
6.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings; for other cases you will need to contact the support team.
6.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you can opt out at any time. This can be done from your account settings or through the support team. However, important account and transaction-related messages cannot be turned off.
6.4 Right to Close Your Account
You may request to close your account at any time. If you wish to self-exclude for responsible gaming reasons, we provide special assistance. Even after the account is closed, some information must be retained for a specified period under legal obligations.
7. Cookies and Tracking Technologies
Cookies and similar technologies are used on the baja baji platform to improve functionality and personalise your experience.
7.1 Types of Cookies
- Essential cookies: required to keep login sessions active and for basic security functions. These cannot be turned off.
- Functionality cookies: remember your language preference, game settings and other personal preferences.
- Analytics cookies: used to understand which pages are used most and where technical issues exist.
7.2 Cookie Controls
You can manage cookies from your browser settings. However, turning off essential cookies may prevent you from using many features of the platform. Refer to your browser's help page for browser-specific instructions.
8. Third-Party Links and Services
The baja baji platform uses third-party services (such as payment gateways) in some areas. These services may have their own privacy policies, which are outside the scope of our policy.
When making payments via bKash, Nagad and Rocket, the respective service's own terms and conditions will apply. We are not responsible for third-party data policies, but we only work with trusted and recognised service partners.
9. Protection of Minors
baja baji is a gaming and betting platform for adults (21+). We do not knowingly collect information from any minor and do not allow minors to register accounts.
Age is verified at the time of registration. If there is reason to believe a minor has created an account, that account will be closed immediately and any collected information will be deleted. Parents and guardians should monitor their children's internet use appropriately.
10. Changes to the Policy
baja baji may update this Privacy Policy when necessary. For significant changes, we will notify you via a notice on the platform or by email.
If you continue to use the platform after a revised policy is published, it will be taken as your agreement to the new policy. You are therefore advised to review this page regularly. To learn more about baja baji, visit our About Us page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us. Our support team provides service in Bengali and English 24 hours a day, 7 days a week. For general questions you can also visit our FAQ section.